Understanding what you can expect at your first appointment will make the process easier for both you and your pet.
Please come approximately 10 minutes early to complete our New Patient Form. To save some time, you can download our New Patient Form to complete in advance.
Your pet's history will be reviewed by a member of our team, who will discuss their issues with you. You'll be able to ask any questions you want, and we'll dedicate time to addressing them.
Once your pet has been examined, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
We are proud to serve pet owners in Rock Hill and throughout York County. Our team is committed to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education, and providing basic emergency and comprehensive surgical care to Rock Hill pets, all while making them feel as secure as possible.
We focus on reducing any anxiety your pet may have by using stress-reducing methods of care, and providing a non-threatening, calming environment while working at your pet's pace.
Positive reinforcement is a key step in ensuring that your pet stays calm and relaxed while having a sense of safety throughout any appointment or procedure.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients. Please ask for additional information regarding our cancellation policy when scheduling your appointment.
We take care of all small domestic pets such as cats and dogs.
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are needed, an upfront deposit is required, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Catawba Animal Clinic is welcoming new patients! Our experienced vets are passionate about the health of Rock Hill companion animals. Get in touch today to book your pet's first appointment.